Microsoft has showcased a glimpse of Software as a Service (SaaS) CRM application
End users will be able to run the Microsoft SaaS software application from within Outlook or a browser window. and partners will be able to build vertical editions for nicheindustries, and customers will have the ability to perform their own customizations.
Microsoft is trying to copy Salesforce's business model with AppExchange allowing customers ,partners to create their own unique software
What is interesting is this Hybrid model with installed CRM software being able to work with Internet services ,hopefully Microsoft can move beyond integrating other Microsoft web services and be able to offer a interface for out the box integration with other SaaS Web 2.0 services.
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