ERP Software

ERP Procurement ROI

Thought this research is quite interesting for trying to work out your ROI for a potential new ERP software solution saying that your procurement budget has to be large.

Greater Supply Base Consolidation Yields Greater ROI for Procurement
According to the Hackett Group, reporting in its latest “Procurement Book of Numbers,” there is a direct correlation between a decrease in the number of suppliers/billion of spending and decreased total procurement cost as a percentage of spending. Each reduction of 2,000 suppliers per billion of spending generates savings of more than 5 percent of overall procurement costs.

Most importantly, Hackett found that when companies reduce the number of their suppliers, they are able to focus proportionately more of their resources on building stronger, more strategic, relationships with the resulting effect that they are able to simultaneously gain purchasing leverage and lower the cost of ongoing supplier monitoring and management.

According to Hackett, if 80 percent of a company's annual spend is spread across 20 percent of its suppliers, every dollar spent on procurement translates into $2.10 of spend reduction. For a typical company with $1 billion in spending, this translates into an annual spend reduction of $21.5 million derived from a $10.1 million investment in the procurement function. But if companies concentrate their annual spend across less than 2.5 percent of their suppliers, the ratio of spend reduction to procurement process costs is over 5 to 1. In other words, that same company could realize an annual spend reduction of $51.4 million, doubling the previous savings figure and increasing the procurement function's return on investment to over 500 percent.

ERP Info from Supply&Chain

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Open Source ERP is the market ready

Though the major enterprise-application vendors are readying their  ERP software for the brave new open-source world, and more companies are shifting to open-source environments, there's plenty of room for growth.

New-license revenue for open-source supply-chain apps running on Linux is expected to reach only $70 million in 2005, up from $53 million last year, and $21 million in 2003, estimates research firm Gartner. "I haven't seen a mass enterprise push for ERP software and supply-chain applications to run on open source," says Chad Eschinger, a Gartner principal analyst.

But Dave Duffield, founder of PeopleSoft Inc., which is now owned by Oracle, apparently expects that to change. Few details have been released about Duffield's new venture, Workday Inc., a software company he unveiled last month, that's said to be focused on delivering a hosted ERP software platform.

The burning question is whether Workday will make its ERP software product debut in open source. Tips from the company's Web site and industry sources indicate that its engineers are developing the platform using open-source technologies, such as Linux, to lower development costs. A company spokeswoman says it's too early to comment.

Workday isn't alone. A few startups are trying to establish credibility as open-source enterprise-application companies, including privately held ComPiere, which installed its first deployment in 2000; OpenMFG; and customer-relationship-management vendor SugarCRM. ComPiere and Open- MFG are the vanguard of the new-age entrepreneurs trying to push open source beyond its operating-systems roots and into critical business applications that support finance and accounting practices.

But Workday faces even tougher competition from large software companies, including Oracle, SAP, and SSA Global, which have strong positions in the ERP software market. Duffield has shown in the past that he can compete with the big guys. It remains to be seen whether Workday is the product that will let him do it again.

Compiere ERP

Oracle's buying spree making customers nervous

Auckland agricultural equipment manufacturer Tru-Test installed its JD Edwards EnterpriseOne system three years ago, shortly before the PeopleSoft takeover.

Despite the turbulent three years, information services manager Claudia Vidal says the firm will likely stick with JD Edwards for the time being, and is eyeing an upgrade to the next version, 8.11.

"Being a manufacturer and distributor it makes sense to stick with JDE," she says.

While the takeovers haven't affected the firm's use of the software, it does create uncertainty for the future, she says.

Oracle's commitment to support the ERP software will be key.

"You never know during a buy-out what's going to happen.

"I've got to have some idea of guarantee, some idea of their vision of the upgrade path," says Ms Vidal.

Tru-Test spends about 10 per cent of its annual IT budget supporting and maintaining its ERP software for its 300 users.

A JD Edwards and PeopleSoft customer panel at OpenWorld shared Tru-Test's concerns about the future.

"For us there was always the lingering concern – is Oracle going to listen? Is it too big?" said Jay Schaudies of New York-listed recruiter Manpower.

"Fear? No. Uncertainty? We want to see it.

"We've got to move from word and message to results."

Some panel members were also worried that the "best of breed" approach Oracle is adopting for its next suite of software – dubbed "Project Fusion" – might eliminate the very customer relationship management (CRM) features they looked for.

Some, for example, chose PeopleSoft's CRM over Siebel's because it was more flexible.

A one-size-fits-all approach could eliminate that flexibility.

ERP info from stuff

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Oracle ERP chequebook unleased

Oracle has announced its second acquisition in two weeks with a deal that expands the vertical-sector expertise of Oracle's e-business software. Oracle has snapped up privately held G-Logic, a UK-based specialist in logistics and transportation management software. Financial terms of the deal were not disclosed.

The database and applications giant said that ownership of G-Logic would enable it to offer a comprehensive supply chain and logistics management portfolio.

The focus on logistics and transportation follows the highly publicized bidding war with enterprise resource planning (ERP) software rival SAP for retail software specialist Retek and Oracle's decision in August to take a majority stake in India-based banking and financial services ISV I-flex.

G-Logic chief executive David Cairns said in a statement that the deal would enable Oracle to respond effectively to industry trends that are driving demand for complex logistics offerings.

As is the case with today's enterprise software M&As, the deal also serves up the buyer an impressive list of potential customers. G-Logic users include Tesco, Halliburton, Volvo and DuPont. Fifty per cent of G-Logic's customers already run Oracle applications, the database giant said, a number it expects will increase in size once the deal is completed.

ERP News from theregister

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Open Source ERP

A four-year-old company is using open source software as the basis for an ERP software package targeted at small and miduim manufacturers.
OpenMFG  plans to release Version 1.2 of its software, which goes by the same name as the company and includes some 200 changes from the earlier erp version. While most of the changes are small, about 25% of them came from the company's network of value-added resellers (VAR) and 20 core customers.

Those changes reflect the fact that users get the complete source code for the various OpenMFG modules and can make changes that get incorporated into the suite.

The suite was designed for manufacturers and can be readily adapted for discrete and process manufacturing,  Modules include the standard ERP functions, such as part definition for bills of materials, capacity planning, inventory management, purchase orders and a complete set of financial programs.

The software uses or exploits several key open-source components. It runs on several operating systems, but the preferred platform is Linux . The heart of the application is the PostgreSQL object-relational database . The application is written in C++ using Qt, an open-source tool kit from Norway's Trolltech.

This open-source software stack eliminates two issues that make it hard for smaller firms to adopt modern ERP products, according to Lilly. One is the cost of licensing proprietary ERP solutions from vendors such as Microsoft , Oracle  and SAP . "By using open-source components for the stack, we've changed the dynamics of who can afford it," he says.

The company offers a subscription service starting at $15,000 yearly or a traditional software licensing scheme at $2,500 per concurrent user. A typical OpenMFG deployment would cost $30,000 to $40,000 per year for about 15 users, depending on the number of modules selected and the number of users.

Lilly says OpenMFG is typically one-third to one-half less expensive than software from its chief rivals in this market, Microsoft and sage.

Second, with open-source software, customers and their VARs can readily adapt OpenMFG to meet specific requirements. One example of custom code is a feature that integrates OpenMFG with the package tracking systems from UPS and FedEx.

Rival products include Microsoft Business Solutions, which combines products originally acquired from Great Plains Software and more recently from Navision. ERP companies such as Oracle and SAP have been struggling to tailor enterprise products for small to midsize businesses.they have tried such as SAP business one which has not been a sucess from the feedback that I have recieved.

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Microsoft Office 12 could help create reports

Microsoft said thursday that it will introduce new XML-based file formats for its Excel, PowerPoint and Word applications when the company launches its Office 12 software package next year.

Company officials said the move to replace Microsoft's traditional binary file formats with open-standards-based XML versions will allow companies using Office 12 to more easily access data across XML's various applications.

Microsoft pledged that the shift to XML will decrease the size of many individual files and make documents created in its Office products more resistant to corruption.

While Microsoft's Excel and Word programs already offer some XML compatibility, the new formats will bring those applications, and PowerPoint, into a "full fidelity" version of the standard, said Takeshi Numoto, senior director for the Microsoft Office System.

The biggest advantage of the new formats, Numoto said, will be their capacity to allow workers to access data from various documents without opening individual files, and to allow workers to use that information in new ways.

"You can dream of many scenarios to integrate documents with multiple back-end data sources and line-of-business sources," Numoto said. "You could have Excel connected to sales data on a back-end system. This is a situation where the line between content and data becomes blurred."

The company said the new files will be compatible with its existing documents, and promised that it will distribute a free downloadable "converter" that allows users of Office 2000 and later versions of its productivity software to work with the new formats. Customers will have the option to not use the new files in Office 12, but the XML formats will be set as defaults in the three applications when the package ships, sometime in the second half of 2006.

In addition, when a person using one of the new Office formats opens and edits a document created in the old system, the file will be saved in the format in which it was originally created in an effort to simplify compatibility. The file extension names for the new formats will add a letter "x" to Microsoft's existing naming conventions, such that a document created in Word will have the suffix ".docx" added to its title.

The announcement marks the latest effort by Microsoft to adopt XML throughout its business software lines, an initiative that has been maturing since the company first said it would license the XML-based file formats used in its Office 2003 release. More recently, the firm announced that it had committed in perpetuity to offering a royalty-free license of Office-related XML document formats.

Info from zdnet UK

Microsoft ERP

Sage wants to play in the middle market

Accountancy ERP software specialist Sage has upgraded its Application Integration Server (AIS) product, with improved connectors between front- and back-office applications. Experts said the move should further strengthen the vendor's appeal to the upper end of the mid-market.

The latest version of AIS enables integration between Sage's mid-market customer relationship management (CRM) solutions and its back-office enterprise resource planning (ERP) software and accountancy products, such as Sage Line 200 and 500 and its Financial Mid Market Solution (MMS).

David Pinches, director of accounting and ERP solutions at Sage, said the integration feature could help firms reduce maintenance costs and gain a single view of data. "You can give sales teams a clear view over how much a customer is worth," he added.

The upgrade is part of a wider push to woo firms looking for alternatives to larger vendors such as SAP and Oracle, according to Pinches.

"Most [ERP and CRM] products will now do what the customer wants. So the differentiator is in how quick the product can be deployed, its price and how easy it is to use - all areas where Sage is traditionally strong," he added.

David Bradshaw at analyst firm Ovum said that vendors such as Sage and CRM rival Salesforce.com are proving it is possible to break out of the small and medium business market and appeal to larger firms. "There is a lot to be said for simple-to-use CRM systems at firms of any size," he added.

Sage, which currently boasts British Nuclear Fuels among its large national customers, also plans to upgrade accountancy suites Line 50, MMS and Line 500 to share the same user interface.

ERP info from computing.co.uk

Open source ERP support

Siegenia-Aubi KG had to reboot its Compaq servers about every 14 days until it decided to chuck Windows for Linux. But that meant the German maker of sound-insulating ventilators, as well as windows, doors, and room-ventilation equipment, would run all its enterprise applications on a relatively new open-source platform.

The open-source movement has increased dramatically in recent years. To keep up, enterprise-application vendors--Manhattan Associates, Oracle, SAP, Siebel Systems, SSA Global Technologies--are adapting their software to run in these environments.

It takes a leap of faith to unleash enterprise apps that support a company's core business processes onto a new operating system. That was true for Siegenia-Aubi. Its mySAP Business Suite is responsible for managing the production of 80,000 parts required to create 13,000 products, and it supports more than 750 concurrent users. Today, Siegenia-Aubi is one of more than 3,000 open-source database installations that SAP supports. It now runs SAP's customer-relationship-management software on Linux, as well as MySQL database, Apache Web server, and PHP Hypertext Preprocessor scripting language. "We're trying to get all applications off Windows and onto Novell SuSE Linux Enterprise Server," says Markus Döhr, one of the company's SAP specialists and a database analyst. So far so good, and Döhr says the move has yielded some welcome benefits, including access to source code--which is rarely available when using proprietary operating systems--that integrates well with other business applications the company uses.

Of the enterprise-app vendors, SAP and Oracle have the largest customer base running enterprise-resource-planning and database deployments on Linux. SAP's commitment to Linux dates back to 1996. It was the first major ERP player to offer customers software on open-source platforms six years ago, SAP says. The following year, SuSE Linux Enterprise Server became the first Linux platform to be certified for both mySAP Business Suite and Adaptive Computing infrastructure.

Today, SAP supports all major 64-bit Linux hardware platforms, including Itanium, 64-bit x86 chips from Advanced Micro Devices and Intel, OpenPower, and zSeries, as well as multiple Linux distributions, including Novell SuSE, Red Flag, and Red Hat, along with major database systems such as Informix, MaxDB, and Oracle. SAP has made Linux one of its two strategic-development platforms for SAP NetWeaver. It's also certifying its software on open-source Solaris 10. SAP began the process two months ago.

Oracle began supporting open source in 2000. Its E-Business Suite is certified to run on Asianux Linux, Novell SuSE, and Red Hat. Oracle's Enterprise and Enterprise One Suites run on Red Hat. Certification on an operating system involves installing and configuring the software and running a set of automated regression tests to make sure the software operates properly. Upgrades also are tested.

Running its own business infrastructure on Red Hat and Novell SuSE, an initiative pushed by CEO Larry Ellison, has helped it secure customers such as Overstock.com Inc. and Welch Foods Inc. "We recently implemented Oracle's platform from financials to human resources," says Jacob Matusevich, lead infrastructure analyst at Welch. "Since Oracle runs their business with Linux on Dell servers, it persuaded us to make that decision, too."

Oracle estimates that about 20% its ERP and database customers run some form of Linux, says Greg Seiden, VP of Oracle applications integration.

SSA Global sees much less opportunity in open source, even though it supports Linux for the desktop and client-server apps running browsers such as Mozilla or Firefox. It also supports JBoss and Tomcat, and by year's end will add open-source database MySQL to the list. "We've seen just about zero adoption--only about 20, maybe 30, of our customers run one or more of these platforms," says Cory Eaves, SSA Global's chief technology officer.

Siebel has converted multiple applications to open-source, starting three years ago with Siebel 7.5 for Oracle Linux. In April, the CRM vendor revealed support for IBM's Linux version of the DB2 database-management system. Then, in August, it expanded a partnership with Novell. Under the agreement, Novell will provide support for Siebel's business apps on Novell SuSE Linux Enterprise Server 9. The CRM product is scheduled to ship next year, says Skip Bacon, VP of technology at Siebel, adding that about 50 customers have expressed interest in running CRM on open source. Siebel also will make its CRM product available on Sun Solaris Sparc 10 next year.

Manhattan Associates is the latest vendor to move its apps to Linux, joining the ranks last year with the certification of transportation-management, distributed-order-management, trading-partner-management, and other applications in the Logistics Event Management Architecture on Linux, Novel SuSE, and JBoss.

A crucial piece of a company's open-source strategy is understanding that Linux can support most apps, but some features may not produce the same results as proprietary systems, says Pervinder Johar, CTO and senior VP for research and development at Manhattan Associates. "You may lose some of the features and have to write code to accommodate the change," he says.

Microsoft has yet to make a move toward open source. It has contemplated the concept of an open-source ERP platform for business apps for five years, says James Utzschneider, general manager for Microsoft's Business Solutions strategy. "When Linux and open source burst onto the scene, we thought about the phenomenon it would create in the software market," he says, noting the momentum in databases, Web browsers, and operating systems, but not in business applications.

 

Having source code doesn't solve all problems, says Florian Kainz, computer graphics principal engineer at Industrial Light & Magic.

Much of the push toward open source comes from the promise of lower maintenance, support, and hardware costs. But having the source code doesn't make you an expert in fixing bugs, says Florian Kainz, computer graphics principal engineer at Industrial Light & Magic, a visual-effects company owned by George Lucas' Lucasfilm Ltd. It's a very different world, he says, and if you try to develop these skills with a support staff versed in Windows, it's a big step up.

Companies that start out on Unix and migrate to Linux rather than Windows are more apt to see savings. That's because technical experts with Unix skills can just as easily support Linux. Jack Garzella, Overstock's VP of data-warehouse reporting and analytics, couldn't agree more. Most of the company's tech staff is proficient in Linux, having spent years supporting Unix platforms. About 80% of Overstock's 500 servers run Red Hat and Novell SuSE Linux.

Jim Mainard, head of research and development at DreamWorks Animation SKG Inc., estimates the movie studio has cut at least 20% from licensing and operating costs annually and is less prone to software-virus attacks since moving to Linux desktops and away from Silicon Graphics Inc. proprietary RISC workstations that cost between $30,000 and $40,000 per artist in 2000.

Those savings could be lost if enterprise-app vendors don't provide support services specific to open-source environments. In addition, if customers start altering the Linux operating system, vendors can find themselves "stuck in a world of potential unlimited unknowns" trying to fix problems that may have been created by changes the customer made, Siebel's Bacon says.

Another potential snag: Because much of open source's evolution is driven by communities of developers, upgrades are unpredictable. Some code can even fall by the wayside. Companies that have run open-source apps for years say it's possible to become dependent on a particular feature or desktop configuration only to find it discontinued without notice. "Not knowing the road map far enough in advance for a project within the open-source community is a problem," Mainard says. "If the owners of the project decide it's not valuable and it should move onto a new architecture, they do."

That's changing as more open-source apps are designed for the enterprise. For example, the enterprise versions of Linux--Red Hat Workstation 3.0 and 4.0--provide "that important stability an enterprise requires to believe the features you count on will be there tomorrow," Mainard says. The enterprise-apps vendors' increased open-source efforts should only help to bolster that stability.

info from informationweek

Microsoft renames their ERP bundles

Microsoft thinks it's figured out what kind of software midsized companies need to run their finance, sales, and other operations. And it's not what it’s been trying to sell them. So today, it laid out a change of strategy for its 5-year-old business software division.
The new direction, around which it's pinned large hopes for future growth, centers on a simple but so far elusive idea: Different kinds of workers in a company use PCs differently. At an event on the company's Redmond, Wash. campus today, Microsoft officials planned to detail the new approach for its $800-million-a-year Business Solutions group. The concept is that applications should be tailored to an employee's role in a company.

Microsoft chairman and chief software architect Bill Gates said the company is investing in midmarket apps--where it lost more than $200 million last year--for the long term. "Applications can be way better than they are today," Gates said in an interview with InformationWeek. "We are putting a lot of R&D dollars into the business, and that's because we believe it can be a much bigger business. We can have a much higher share of the business than we have today."

After two years of market research, Microsoft managers have identified more than 50 everyday job roles at midsize companies they say will benefit from desktop environments created just for them--everything from a president or CFO, to account managers in a sales department, to line workers on a factory floor. Instead of dozens of screens and menus, those workers will get Web pages that show only the information they are most likely to care about, often at a glance. Companies will be able to customize those entry points into Microsoft's applications, too. Microsoft plans to deliver two dozen of these role-based applications this fall as part of upgrades to its Great Plains ERP software line and to its customer relationship management package. Next year, it plans to roll out 25 more for its Axapta and Navision business ERP Software applications.

The new software spans a broad array of job titles that extends well beyond IT and operations managers that tend to run enterprise resource planning software. It's a reflection of new workplace realities in which PC data gets consumed by nearly all workers. It's also an effort to catch Microsoft up to its toughest competitors in the ERP software market, Oracle and SAP.

Microsoft's new roles-based apps are part of a broader mid-market push being unveiled today that will include a future Windows server package, code-named Centro, that combines the Longhorn version of Window server with forthcoming versions of Exchange and SQL Server in a no-frills platform designed to be run by the IT generalists common in the companies with under 1,000 employees. They're the "inch-deep, mile-wide" IT staffer, says Microsoft director Steve Van Roekel. "Anything with a plug and a wire, they support."

The company is rebranding its four ERP software lines—Axapta, Great Plains, Navision, and Solomon—as Microsoft Dynamics. New versions of the Dynamics products will incorporate new search technology Microsoft's building, as well as integrate data analysis and report-writing functions from its SQL Server database. Microsoft will unveil new licensing and financing options for midsize companies, and new incentives for them to enroll in its Software Assurance maintenance agreement. And the company released a new lower-priced accounting package, Small Business Accounting 2006, to attack Intuit Inc.'s QuickBooks software.

Small business is just the kind of market Microsoft loves: fragmented, and still largely untapped. Selling software to companies with more than 50, but less than 1,000 employees looks like a rich opportunity. There are more than 1.4 million midsized companies with PCs worldwide, according to Microsoft, and collectively they own 68 million PCs and 4.8 million servers. That's a lot of hardware to fill. They spent $215 billion on software and IT services last year, and that's expected to grow to $306 billion in 2009. And even though they're smaller, midmarket companies are facing many of the same pressures as larger ones: Global markets for goods and labor that are pushing down prices, customers who demand more personalized service, and expensive government regulations.

"A $4 billion company doesn't necessarily do things that are more complex than [our customers], though they may do more of it," says Greg Carter, a VP at Iteration2, an Irvine, Calif. reseller of Axapta, Solomon, and Microsoft CRM. New role-based user interfaces in Axapta can make the software less intimidating for midsize companies, he says. "In the old days, you'd see 100 different menu items on your desktop." Role-based UI's "really make the application easier to learn."

Microsoft acquired Great Plains ERP Software in 2001, followed by its purchase of a second ERP software developer, the Danish company Navision, in 2002. Each of those companies had previously made acquisitions of their own. As a result, Microsoft Business Solutions found itself with four ERP software suites--Great Plains, Solomon, Navision, and Axapta--that sometimes overlap in function, and whose resellers are sometimes knocking on the same doors.

Microsoft Business Solutions remains a money loser, and sales growth has been relatively modest for the past few quarters—up 5.8% last year, to $803 million in revenue, with a loss of $201 million. Microsoft officials hope the roles-based application strategy will bring some spark to the business.

Gates compares Microsoft's investment in business apps to its ventures in Internet TV, just now resulting in large deals, and database software, where the company is taking aim at being No. 1. "Microsoft probably has the longest term horizon for big things we do than any company you can think of," says Gates. "Every new version we bring out we believe will drive our share."

Microsoft's new roles-based approach to ERP software isn't unique. Oracle and SAP have been tailoring their apps to customers' job roles for years. "If you're not doing this, you're a second-rate vendor compared with Oracle and SAP," says Joshua Greenbaum, principal of Enterprise Applications Consulting.

Compared with Oracle and SAP, Microsoft's share of the overall ERP software market remains small--projected to be just 4% this year, according to market research company AMR Research, vs. 43% for SAP and 19% for Oracle. "Our systems have been role-based since Day One," says Frank Prestipino, VP of global enterprise applications marketing at Oracle. "Microsoft's challenge is they have a number of different products that overlap."

Microsoft is taking steps to simplify its product line and turn its resellers' knowledge of their specialty markets into a bigger asset. The company is only heavily promoting two lines—Axapta and either Great Plains or Navision—in most countries. And Microsoft this year introduced a new program called the "Industry Builder Initiative" that lets a handful of partners whose customized modules for Business Solutions apps pass muster add their software to the Microsoft price list that's available to all its resellers. "It gives us a chance to put our product in the strongest channel in the world," says Iteration2 VP Carter.

Microsoft's role-based apps could also give it a financial lift by letting it sell more licenses for users who don't traditionally touch such programs. "In the past, you'd have a supply chain optimization system for the operations management pencil heads. Now you can deliver some of it to the call center rep who can say, 'Where's my order?'" says analyst Greenbaum. "This is Microsoft catching up to the rest of the industry."

Info from informationweek

Microsoft ERP

ERP Customization's make ROI's a futile exercise

Technology selection is rarely the cause of costly business IT project failures, according to an in-depth Nucleus Research study of thousands of IT projects in areas such as ERP software , CRM, supply chain, integration, collaboration and e-commerce. The industry analysts just published a short research note on the top five IT project planning and management mistakes that cost companies dearly, along with practical advice on avoiding them.
   

"Selecting the right solution is only the first step to achieving a positive ROI from technology," said Ian Campbell, CEO of Nucleus Research. "In analyzing the lessons learned from thousands of companies about how best to achieve project success we've found five common mistakes companies make."
Key findings in the research include the following:

Too much customization rarely increases usability but will increase both initial and ongoing costs.
Skimping on training often reduces user adoption, limiting ROI.
While initial management support of a project is important, management's enthusiastic use of a new technology is critical to achieving success after the deployment.
Keep an even tighter reign on consulting costs, which can quickly turn a project with a positive ROI towards the negative.
The end of a project is not when it's deployed but rather when it's being effectively used, which can be months or years later.

"Striking the right balance between business requirements, technology capabilities, and realistic employee adoption rates goes a long way toward ensuring the success of any IT project," said Kathy Quirk, research manager at Nucleus Research.

About the market research report

The research note, "Avoiding the Top Five IT Mistakes", provides IT and business managers objective, insightful advice on how to avoid project management and planning missteps. Nucleus analysts clearly outline how companies can drive effective adoption, rein in costs, and take advantage of additional ROI opportunities.

ERP ROI info